AVAILABLE TO CUSTOMERS IN THE U.S.A AND CANADA
HOLIDAY EXTENSION: For orders placed between November 1st, 2023 and January 1st, 2024, we will accept returns up to 60 days after the date your order was delivered, and exchanges up to 90 days after the date your order was delivered
FREE RETURN SHIPPING FOR EXCHANGES!
If you are happy with your product but need to make a change such as a different size or color, we will provide you with a free return shipping label!
We offer a 90-day exchange policy on all products in new condition with the original product box still intact. Products returned with visible signs of use (scuffs, stains or debris) may be rejected by our Returns Department.
Select “Replace with the same item” to make an exchange.
*ONCE WE RECEIVE YOUR RETURN, PLEASE EXPECT 3-5 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED AND YOUR EXCHANGE ORDER TO SHIP*
RETURN FOR REFUND
We offer a 30-day policy for returns for refund back to the original payment method, and a 90-day policy for returns for store credit. The returned products must be in new condition and the original product box must be intact. Products returned with visible signs of use (scuffs, stains or debris) may be rejected by our Returns Department or charged a 20%-50% damage fee, deducted from the refund (issued as store credit only). Product boxes returned missing or damaged are subject to a $5 rebox fee.
Select “refund to store credit” for free return shipping! Once your refund has been processed, log into your account and the store credit will automatically apply at checkout.
A shipping label fee ($12 for customers in the Contiguous USA, $18 for customers in HI, AK and Canada) applies to returns processed as “refund to original payment method”.
*ONCE WE RECEIVE YOUR RETURN, PLEASE EXPECT 3-5 BUSINESS DAYS FOR YOUR REFUND TO BE PROCESSED*
90 day warranty: VNLA, Lenexa, Linear, and Backspin.
30 day warranty: Sure-Grip, Riedell, Roller Derby and FILA.
Lifetime guarantee: Sunlite Plates
If you feel you have a warranty claim, we may ask you to send us a picture or ship the item back for inspection. Once the product is determined to be defective, the item will be repaired, replaced, or refunded.
To get started with a warranty claim send us an email at firstname.lastname@example.org