Returns & Exchanges

  • Exchange Policy

    AVAILABLE ONLY TO CUSTOMERS IN THE U.S.

    We offer a 90-day exchange policy on all of our products as long as they are in new and unused condition in the original packaging. You are responsible for the shipping costs back to us, but we ship all exchanges back to you for free if you are shipping within the USA. All international orders are responsible for shipping costs both ways.

    You can also exchange for a different product from what you ordered. If the exchange costs more we will contact you for the additional payment. If the exchange costs less we will refund you the difference.

    To exchange your order follow these directions:

    1. You should have received a Shipping Confirmation email from us when your order shipped. If you cannot find the email click Help or Chat With Us on the right, email us at email@rollerskatenation.com or call us at 913-894-9339 for assistance.
    2. Click on the "Returns link" in the shipping confirmation email and follow the instructions to complete the exchange.

    The address to ship your return to is:
    Roller Skate Nation Returns
    17501 W 98th St #1851, Lenexa, KS 66219

    *ONCE WE RECEIVE YOUR RETURN, PLEASE EXPECT 2-3 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED AND YOUR EXCHANGE TO SHIP*

  • Return Policy

    AVAILABLE TO CUSTOMERS IN THE U.S. AND CANADA ONLY

    HOLIDAY EXTENSION: For orders placed between November 1st, 2022 and January 1st, 2023 we will accept returns up to 60 days after the order delivery date.

    Standard Policy: We offer a 30-day return policy. You are required to pay to ship the item back to us, and when we receive the item in new, unused condition and in its original packaging we will refund your original payment method.

    If you would rather exchange for a different size or different skate altogether we will send you the exchange for free. All return shipping costs are the responsibility of the purchaser.

    To return your order follow these directions:

    1. You should have received a Shipping Confirmation email from us when your order shipped. If you cannot find the email click Help or Chat With Us on the right, email us at email@rollerskatenation.com or call us at 913-894-9339 for assistance.
    2. Click on the "Returns link" in the shipping confirmation email and follow the instructions to complete the return.

    The address to ship your return to is:
    Roller Skate Nation Returns
    17501 W 98th St #1851, Lenexa, KS 66219

    *ONCE WE RECEIVE YOUR RETURN, PLEASE EXPECT 3-5 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED AND YOUR REFUND TO APPEAR IN YOUR ACCOUNT*

  • Warranties

    90 day warranty: VNLA, Lenexa, Linear, and Backspin.

    30 day warranty: Sure-Grip, Riedell, Roller Derby and FILA.

    Lifetime guarantee: Sunlite Plates

    If you feel you have a warranty claim, we may ask you to send us a picture or ship the item back for inspection. Once the product is determined to be defective, the item will be repaired, replaced, or refunded.

    To get started with a warranty claim send us an email at email@rollerskatenation.com