• How long will my order take to ship?

    Most orders leave our warehouse within 2-5 business days (depending on whether or not the skate comes to us pre-assembled or needs assembly by our production team).

    Orders arrive at different times depending on where you are located. We constantly update our checkout page with the most current ship time, so please refer to the timeframe you were given at checkout.

    Please do not contact us for a status update unless your order is late (according to the timeframe you were given at checkout) AND you have not received a shipping confirmation email. We understand you are excited to receive your skates, however our small team is not equipped to provide an individual status update to every customer and it prolongs our ability to respond to actual customer needs.

  • How can I track my order?

    As soon as your order leaves our warehouse, you will be sent a shipping confirmation email that contains your tracking number. This email will be sent to the email address you provided at checkout.
  • Do you ship internationally?

    We currently ship to the United States, US territories and military bases and internationally to Canada. For customers not located in any of the regions we ship, we recommend using a parcel forwarding service.
  • What if my skates don’t fit?

    If your skates feel too tight: skates should be snug, but not uncomfortable. We always recommend trying on your skates indoors with a clean white sock and sitting with them on your feet for several hours. This allows the material to soften up and conform to your foot. If they are still uncomfortably tight, we will accept them as an exchange or a return.

    If your skates feel too large: if your feet are done growing and your skates are too big, we recommend adding a contoured insole or trying them on with thicker socks. If they are still too big, we will accept them as an exchange or return.

    PLEASE NOTE: Skates that are returned to us without the original product box are subject to a $5 re-box fee. We cannot accept skates that are used, damaged or missing components for a full refund. Depending on the level of severity, a 20%-50% fee will be deducted from your refund if your skates are returned no longer in new, re-sellable condition.

    Customers are responsible for the return shipping cost. If you are sending your skates back for an exchange, we will cover the expense to ship the new skates to you.

  • What if I receive the wrong item?

    Oh no! If you received the wrong item our customer service team will be happy to assist you and provide you with a solution ASAP. We DO NOT require customers who receive the wrong item to pay for return shipping.
  • Can I change my order after it is placed?

    Because our team moves so quickly and processes hundreds of orders per day, it can be quite difficult to locate an order that is already moving through production in order to make changes. Please contact our customer service team and we will do our best to accommodate you. Oftentimes, we must cancel your order and issue you a full refund, so that you may place a new order.
  • Can I cancel my order after it is placed?

    If you must cancel your order, please contact our customer service team and we will do our best to accommodate you. If you have already received a tracking number, your order has already been shipped and it is too late to cancel. However, you can send the item back as a return for a full refund.
  • Can I change my shipping address after my order is placed?

    Unfortunately, we cannot make changes to your shipping address after your order has been placed. This is because your transaction was run through our fraud detection software and “passed” based on the billing and shipping address provided.

    In order to protect our customers from fraudulent purchases being made on their credit card, if you must change your shipping address after your order is placed, we will cancel your order and issue you a refund. This way, you can place a new order with the updated shipping address and the transaction will run through our fraud detection software to ensure the purchase is legitimate.

  • Can I change my shipping address after my order is placed?

    We accept three different payment options for your convenience:

    1. Credit Cards - Visa, MasterCard, American Express, & Discover
    2. PayPal
    3. Amazon Pay

    How to pay with Paypal:

    1. When you are checking out, choose "Pay with PayPal".
    2. You will then be redirected to PayPal.com and you will be required to enter your PayPal user ID and password.
    3. Once you have completed the PayPal purchase, you will be redirected back to our website with your confirmation information.

    Please note: we currently cannot take orders over the phone. This is because all transactions must run through our fraud prevention software. This is how we protect our customers from their stolen credit card information being used to make fraudulent purchases.