Shipping Info

SHIPPING OPTIONS

We ship using UPS and FedEx for the majority of orders.

  • Domestic Shipping Options (USA)

      • Standard Shipping (Contiguous USA)

      • FREE for orders over $99 ($10 flat shipping for orders under $99).
      • Your order processes within 3-5 business days and ships FedEx Ground.

      • Standard Shipping (AK,HI, US territories)

      • $30 for orders under $199; $15 for orders over $199.
      • Your order processes within 3-5 business days and ships FedEx Ground.

      • Rush Shipping (Contiguous USA)

      • $25 flat rate
      • Your order processes by next business day and ships FedEx 2-Day.

      • Rush Shipping (AK,HI,US territories)

      • $45 flat rate.
      • Your order processes by next business day and ships FedEx 2-Day.

      • Overnight Shipping (USA)

      • $60-$65 based on location.
      • Orders placed before noon (CST) Mon-Fri will ship the same business day. Orders placed on Sat/Sun will ship the following business day
      • Overnight deliveries are M-F

     

    **Please note that once your order leaves our warehouse it is in the hands of the carrier and transit time is out of our control. Delivery timeframes are estimations.

    **Please note, FedEx does not deliver overnight packages on Saturday or Sunday. Orders shipped on Friday with overnight shipping will arrive the following Monday. Overnight Saturday delivery is available, but please call for rates. It averages $75 or more.

  • International Shipping Options

     International Shipping - Australia & New Zealand

      • Current rates calculated at checkout for FedEx International Connect Plus.
      • Not eligible for returns or exchanges.
      • Customer is responsible for additional duties/taxes which are calculated at checkout and due upon delivery.
      • See "FAQ" page for more information.

     

     International Shipping - Asia

      • Shipping available to the following countries: Cambodia, India, Japan, Singapore, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates and Vietnam.
      • Current rates calculated at checkout for FedEx International Connect Plus.
      • Not eligible for returns or exchanges.
      • Customer is responsible for additional duties/taxes which are calculated at checkout and due upon delivery.
      • See "FAQ" page for more information.

     

     International Shipping - Europe

      • Shipping available to most countries in Europe.
      • PLEASE NOTE: An order minimum of £135 is set for customers in the UK.
      • Current rates calculated at checkout for FedEx International Connect Plus.
      • Not eligible for returns or exchanges.
      • Customer is responsible for additional duties/taxes which are calculated at checkout and due upon delivery.
      • See "FAQ" page for more information.

     

     International Shipping - Central and South America

      • Shipping available to most of Central and South America.
      • Current rates calculated at checkout for FedEx International Connect Plus.
      • Customer is responsible for additional duties/taxes which are calculated at checkout and due upon delivery.
      • See "FAQ" page for more information.

     

     International Shipping - North America

      • Shipping available to Canada, Greenland and Mexico. We also ship to the U.S. Territories, which is considered Domestic Shipping within the U.S.
      • Current rates calculated at checkout for FedEx International Connect Plus.
      • Customer is responsible for additional duties/taxes which are calculated at checkout and due upon delivery.
      • See "FAQ" page for more information.

     

    Free shipping promotions and offers are not applicable for international orders.

  • General Shipping Info

    Signature for Delivery

    In most cases, we do not require an adult signature for deliveries. If you prefer for us to require a signature please note that on your order or contact us and let us know. Orders of high value or order which contain shipping addresses which differ from billing addresses will be sent with signature delivery requested. The ultimate decision on whether or not to leave your package without a signature is that of the delivery person (e.g. UPS/FedEx). If you would rather have the delivery person leave your order on your door step it is best to leave a note on your door asking the driver to leave your package with "No Signature Required".

      • ORDER NOT DELIVERED

      • Delivery issues

        • If a package is returned to our warehouse due to 1. refused delivery, 2. the customer failed to pay duties/taxes to the carrier upon delivery (international customers only), or 3. the customer inputted the wrong address when they placed their order, the customer is responsible to pay the return shipping cost, which will be deducted directly from the customer's refund.

      • Package lost/stolen

        • If a package is lost or stolen, please reach out to our customer service team within 2 weeks of your package going missing. They will submit a claim with UPS and an investigation will take place. We do not issue refunds for lost/stolen packages unless UPS determines the package was lost, but you may be entitled to a re-shipment.