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Customer Service

Shipping Info

Exchanges, Returns & Warranties

Ordering Info

100% Skater Satisfaction

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About Us

 

Shipping Info

Shipping Options - in USA

RollerSkateNation.com ships using UPS and FedEx for the majority of orders.

Standard Shipping (Continental USA) - FREE for orders over $99 ($10 flat shipping for orders under $99)
Your order arrives within 4-6 business days.

Standard Shipping (AK,HI, US territories) - $30 for orders under $199, $15 for order over $199
Your order arrives within 8-10 business days.

Standard International Shipping (Canada) - $48 for orders under $199, $25 for order over $199
Your order arrives within 14-16 business days.

Rush Shipping (Continental USA) - $20
Your order arrives within 2-4 business days.

Overnight Shipping (Continental USA) - calculated / *CURRENTLY DISABLED* 
Orders placed before noon (CST) will ship the same business day. 
**Please note, FedEx and UPS do not deliver overnight packages on Saturday or Sunday - orders shipped on Friday with overnight shipping will arrive the following week. This is their rule not ours. Overnight Saturday delivery is available, but please call for rates. It averages $75 or more. 

Please note that once the order leaves our warehouse, we cannot control the shipping carrier (UPS, FedEx, USPS). If you want to ensure that your order arrives by a certain date it is best to choose Rush or Overnight Shipping. 

International Shipping Options

DUE TO COVID-19, WE CURRENTLY ONLY OFFER INTERNATIONAL SHIPPING TO CANADA.

RollerSkateNation.com ships using United States Postal Service (Priority Mail) for the majority of our international orders. Orders with multiple items may ship separately from different locations. Please allow a delivery time of 14-16 business days. We offer flat rate shipping to help our international customers, this is offered for standard order size. If your order is larger we may contact you with additional costs needed for shipping. 

Free shipping promotions and offers are not applicable for International Orders. 

General Shipping Info

Signature for Delivery
In most cases, we do not require an adult signature for deliveries, however, if you prefer for us to require a signature please note that on your order or contact us and let us know. Orders of high value or order which contain shipping addresses which differ from billing addresses will be sent with signature delivery requested. The ultimate decision on whether or not to leave your package without a signature is that of the delivery person (e.g. UPS/FedEx). If you would rather have the delivery person leave your order on your door step it is best to leave a note on your door asking the driver to leave your package with "No Signature Required".
 
Shipping Cost
For orders shipped within the 48 continental United States, free standard shipping is offered on any order over $99. For orders under $99, we charge $10 for standard shipping. The charge for rush shipping is $15.
 
For orders shipping to Alaska, Canada or the US Territories, we charge a flat rate of $25, and standard shipping is the only option. 
 

Exchanges, Returns & Warranties

Exchange Policy

We offer a 90-day exchange policy on all of our products as long as they are in new and unused condition in the original packaging. You are responsible for the shipping costs back to us, but we ship all exchanges back to you for free if you are shipping within the USA.  All international orders are responsible for shipping costs both ways.  
 
You can also exchange for a different product from what you ordered. If the exchange costs more we will contact you for the additional payment. If the exchange costs less we will refund you the difference. 
 
To get started with an exchange click here.
 

Return Policy

We offer a 30-day return policy. You are required to pay to ship the item back to us, and when we receive the item in new, unused condition and in its original packaging we will refund your original payment method.

If you would rather exchange for a different size or different skate altogether we will send you the exchange for free. All return shipping costs are the responsibility of the purchaser. 

To get started with a return click here.

Warranties

90 day warranty:  VNLA, Lenexa, Linear, and Backspin.

30 day warranty: Sure-Grip, Riedell, Roller Derby and FILA.

Lifetime guarantee: Sunlite Plates

If you feel you have a warranty claim, we may ask you to send us a picture or ship the item back for inspection.  Once the product is determined to be defective, the item will be repaired, replaced, or refunded.   

To get started with a warranty claim send us a message here.

Ordering Info

Payment Options

We accept three different payment options for your convenience: 

1) Credit Cards - Visa, MasterCard, American Express, & Discover 

2) PayPal 

3) Amazon Pay 

Using PayPal

PayPal is another way that you can pay on our website. With PayPal, you can choose to pay with your PayPal balance.

How to pay with Paypal
1) When you are checking out, choose "Pay with PayPal".

2) You will then be redirected to PayPal.com and you will be required to enter your PayPal user ID and password.

3) Once you have completed the PayPal purchase, you will be redirected back to our website with your confirmation information.

100% Skater Satisfaction

Order Quality Guarantee

If you get your order and there is ANY problem with what was received, please send us a message, we will make sure to correct any errors at no cost to you. 

Best Price Guarantee

We have the LOWEST PRICES on the internet - Guaranteed! If you find a skate that is lower than ours then we will match OR beat that price. 

How to request a price match

To match or beat a competitor's price just send us a message prior to your purchase and include a link to the competitor's link that displays the skate at a lower price and we will get back with you in no time!


Some exceptions:
a) We can only match prices before the order is placed;
b) Price must be advertised in an online store by an authorized dealer in the United States
c) The item being price matched must be in-stock (not on pre-order), and must be the same exact product (size, color and components) and in new condition;
d) We cannot match closeout or discontinued items;
e) We cannot match skates on an auction or classified ad type site (e.g. eBay, Craigslist, Poshmark, etc);
f) Some restrictions do apply with Manufacturer MAP rules;
g) RollerSkateNation.com will at its sole discretion determine the validity of the advertised price and legitimacy of the dealer;
h) We cannot match free with purchase offers or free shipping offers;
i) Price match cannot be combined with any other offer.