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Customer Service
Shipping Info
- Shipping Options (Shipping to 48 United States)
- International Shipping Options (and Hawaii and Alaska)
- General Shipping Info
Exchanges, Returns & Warranties
Ordering Info
100% Skater Satisfaction
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About Us
Shipping Info
Shipping Options - in USA
We offer 3 shipping methods. RollerSkateNation.com ships using UPS and FedEx for the majority of orders.
Standard Shipping - FREE for orders over $99 ($10 flat shipping for orders under $99)
Your order arrives within 6-10 business days.
Rush Shipping - $25
Your order arrives within 2-4 business days.
Overnight Shipping - calculated
Orders placed before noon (CST) will ship the same business day.
**Please note, FedEx and UPS do not deliver overnight packages on Saturday or Sunday - orders shipped on Friday with overnight shipping will arrive the following week. This is their rule not ours. Overnight Saturday delivery is available, but please call for rates. It averages $75 or more.
Please note that once the order leaves our warehouse, we cannot control the shipping carrier (UPS, FedEx, USPS). If you want to ensure that your order arrives by a certain date it is best to choose Rush or Overnight Shipping.
*On overnight shipping, since overnight shipping is high risk for fraudulent orders we protect our customers and very frequently will ask for verification that the order was placed for the card holder. Please make sure to provide a valid email address for us to contact you when placing your order. If you do not reply this can delay your shipment leaving our facility. We cannot ship packages that we have requested verification on before they are verified. Any questions please contact us before placing your order.
International Shipping Options
RollerSkateNation.com ships using United States Postal Service (Priority Mail) for the majority of our international orders. Orders with multiple items may ship separately from different locations. Please allow a delivery time of 6-10 business days. We offer flat rate shipping to help our international customers, this is offered for standard order size. If your order is larger we may contact you with additional costs needed for shipping. The standard charge for all international orders is $40.00 (USD). If it is a smaller item (accessories) we change this charge to be $20.00 (USD).
Free shipping promotions and offers are not applicable for International Orders.
General Shipping Info
Exchanges, Returns & Warranties
QUICK EXCHANGE TIP: Due to the current COVID pandemic, our warehouse is operating with a limited staff. To speed up an exchange, you are encouraged to place a second order for the desired size or color. Once your first order/exchange is received, a refund will be processed.
Return Policy
We offer a 30-day return policy on all of our products as long as they are in new and unused condition in the original packaging. You send the item back to us and we will refund your original payment method less shipping costs. If your order originally shipped for free the shipping cost will be $20.
If you would rather exchange for a different size or different skate altogether we will send you the exchange for free. All return shipping costs are the responsibility of the purchaser.
To get started with a return click here.
Warranties
The majority of our skates are covered by a 30-day manufacturers warranty and, in many cases, a 1 year warranty. We also have a few manufacturers that cover their products for life. If you feel you have a warranty claim, we may ask you to send us a picture or ship the item back for inspection. Once the product is determined to be defective, the item will be repaired, replaced, or refunded.
Ordering Info
Sales Tax
Our headquarters is located in Columbus, GA and we only charge sales tax to those customers shipping to the state of Georgia at a rate of 7%.
Payment Options
We accept two different payment options for your convenience:
1) Credit Cards - Visa, MasterCard, American Express, & Discover
2) PayPal
Using PayPal
PayPal is another way that you can pay on our website. With PayPal, you can choose to pay with your PayPal balance.
How to pay with Paypal
1) When you are checking out, choose "Pay with PayPal".
2) You will then be redirected to PayPal.com and you will be required to enter your PayPal user ID and password.
3) Once you have completed the PayPal purchase, you will be redirected back to our website with your confirmation information.
100% Skater Satisfaction
Order Quality Guarantee
If you get your order and there is ANY problem with what was received, please send us a message, we will make sure to correct any errors at no cost to you.
Best Price Guarantee
We have the LOWEST PRICES on the internet - Guaranteed! If you find a skate that is lower than ours then we will match OR beat that price.
How to request a price match
Some exceptions:
a) We can only match prices before the sale;
b) Price must be advertised in an online store by an authorized dealer;
c) Skate must be the same product and in new condition;
d) We cannot match closeout or discontinued items;
e) We cannot match skates on an auction or classified ad type site (e.g. eBay or Craigslist);
f) Some restrictions do apply with Manufacturer MAP rules;
g) RollerSkateNation.com will at its sole discretion determine the validity of the advertised price and legitimacy of the dealer;
h) We cannot match free with purchase offers or free shipping offers;
i) Price match cannot be combined with any other offer.
