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Customer Service
Shipping Info
- Shipping Options (Shipping to 48 United States)
- International Shipping Options (and Hawaii and Alaska)
- General Shipping Info
Exchanges, Returns & Warranties
Ordering Info
100% Skater Satisfaction
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About Us
Shipping Info
Due to COVID-19 we have temporarily disabled overnight shipping.
Shipping Options - in USA
We offer 3 shipping methods. RollerSkateNation.com ships using UPS and FedEx for the majority of orders.
Standard Shipping (continental USA) - FREE for orders over $99 ($10 flat shipping for orders under $99)
Your order arrives within 4-8 business days.
Standard Shipping (AK,HI, US territories) - $25 flat rate
Your order arrives within 4-8 business days.
Rush Shipping (continental USA) - $20
Your order arrives within 2-4 business days.
Overnight Shipping (continental USA) - calculated
Orders placed before noon (CST) will ship the same business day.
**Please note, FedEx and UPS do not deliver overnight packages on Saturday or Sunday - orders shipped on Friday with overnight shipping will arrive the following week. This is their rule not ours. Overnight Saturday delivery is available, but please call for rates. It averages $75 or more.
Please note that once the order leaves our warehouse, we cannot control the shipping carrier (UPS, FedEx, USPS). If you want to ensure that your order arrives by a certain date it is best to choose Rush or Overnight Shipping.
*On overnight shipping, since overnight shipping is high risk for fraudulent orders we protect our customers and very frequently will ask for verification that the order was placed for the card holder. Please make sure to provide a valid email address for us to contact you when placing your order. If you do not reply this can delay your shipment leaving our facility. We cannot ship packages that we have requested verification on before they are verified. Any questions please contact us before placing your order.
International Shipping Options
Due to COVID-19 we have temporarily disabled international shipping. We apologize for any inconvenience.
RollerSkateNation.com ships using United States Postal Service (Priority Mail) for the majority of our international orders. Orders with multiple items may ship separately from different locations. Please allow a delivery time of 6-10 business days. We offer flat rate shipping to help our international customers, this is offered for standard order size. If your order is larger we may contact you with additional costs needed for shipping. The standard charge for all international orders is $40.00 (USD). If it is a smaller item (accessories) we change this charge to be $20.00 (USD).
Free shipping promotions and offers are not applicable for International Orders.
General Shipping Info
Exchanges, Returns & Warranties
QUICK EXCHANGE TIP: Due to the current COVID pandemic, inventory is limited. To speed up an exchange and ensure you get the skate you want, you are encouraged to place a second order for your desired size or color. Once your first order/exchange is received, a refund will be processed.
Return Policy
If you would rather exchange for a different size or different skate altogether we will send you the exchange for free. All return shipping costs are the responsibility of the purchaser.
To get started with a return click here.
Warranties
The majority of our skates are covered by a 30-day manufacturers warranty and, in many cases, a 1 year warranty. We also have a few manufacturers that cover their products for life. If you feel you have a warranty claim, we may ask you to send us a picture or ship the item back for inspection. Once the product is determined to be defective, the item will be repaired, replaced, or refunded.
Ordering Info
Sales Tax
Our headquarters is located in Columbus, GA and we only charge sales tax to those customers shipping to the state of Georgia at a rate of 7%.
Payment Options
We accept two different payment options for your convenience:
1) Credit Cards - Visa, MasterCard, American Express, & Discover
2) PayPal
Using PayPal
PayPal is another way that you can pay on our website. With PayPal, you can choose to pay with your PayPal balance.
How to pay with Paypal
1) When you are checking out, choose "Pay with PayPal".
2) You will then be redirected to PayPal.com and you will be required to enter your PayPal user ID and password.
3) Once you have completed the PayPal purchase, you will be redirected back to our website with your confirmation information.
100% Skater Satisfaction
Order Quality Guarantee
If you get your order and there is ANY problem with what was received, please send us a message, we will make sure to correct any errors at no cost to you.
Best Price Guarantee
We have the LOWEST PRICES on the internet - Guaranteed! If you find a skate that is lower than ours then we will match OR beat that price.
How to request a price match
Some exceptions:
a) We can only match prices before the order is placed;
b) Price must be advertised in an online store by an authorized dealer in the United States
c) The item being price matched must be in-stock (not on pre-order), and must be the same exact product (size, color and components) and in new condition;
d) We cannot match closeout or discontinued items;
e) We cannot match skates on an auction or classified ad type site (e.g. eBay, Craigslist, Poshmark, etc);
f) Some restrictions do apply with Manufacturer MAP rules;
g) RollerSkateNation.com will at its sole discretion determine the validity of the advertised price and legitimacy of the dealer;
h) We cannot match free with purchase offers or free shipping offers;
i) Price match cannot be combined with any other offer.
